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Transport — Government of Ras Al Khaimah · 2023 · 6 months
Ras Al Khaimah Transport Authority
Five-Year ICT Strategy and Operating Model
Built a five-year ICT strategy, target operating model and sourcing plan to support RAKTA's mandate expansion and shared-services agenda.
-27%
Projected run-cost
70+
Apps rationalised
5 yr
Strategy horizon
3
GCC peers benchmarked
The challenge
RAKTA's ICT function had grown reactively. Leadership needed a defensible strategy, operating model and sourcing approach that aligned with emirate-level shared services.
Our approach
- Benchmarked against three peer transport authorities in the GCC
- Mapped 70+ applications and rationalised the portfolio
- Designed a federated operating model with clear RACI
- Built a 5-year financial model with run/change split
Outcomes
- Board-approved 5-year ICT strategy with funded year-1 plan
- 27% reduction in projected run-cost via portfolio rationalisation
- Shared-services alignment with emirate digital authority
"Clear, pragmatic and grounded in our reality — not a generic template."