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Transport — Government of Dubai · 2024 · 9 months
Dubai Taxi Corporation
Lifting DDMF Maturity Across Four Dimensions
Baselined and elevated digital maturity across Digital City Experiences, Data, Cybersecurity and ICT, aligning with the Digital Dubai framework.
+38%
DDMF score uplift
4/4
Dimensions covered
18
Initiatives prioritised
9 mo
From baseline to roadmap
The challenge
DTC needed an independent baseline of its digital maturity against the Digital Dubai DDMF, with a credible roadmap to move from Level 2 to Level 4 across the four dimensions ahead of the next government-wide review.
Our approach
- Conducted 40+ structured interviews across business, ICT, data and cyber functions
- Scored 60+ DDMF sub-dimensions with documented evidence
- Co-designed a 24-month uplift roadmap with quantified business cases
- Established a quarterly governance cadence with the executive sponsor
Outcomes
- Government-ready DDMF submission accepted on first review
- Cross-functional digital council established and operating
- Prioritised portfolio of 18 initiatives with owners and KPIs
"A rigorous, evidence-based assessment that gave our leadership a shared language for digital."